Draft commercial schedule; not active by publication
Enterprise Service Level Agreement
Proposed enterprise support and availability terms that apply only through a signed order.
Last updated 21 August 2026
Proposed support response targets
- P1, widespread outage, cross-tenant exposure or critical payment-integrity risk: one-hour initial response for designated enterprise contacts.
- P2, major feature unavailable without a workaround: four business hours.
- P3, limited defect with a workaround: one business day.
- P4, question, request or cosmetic issue: two business days.
Availability
No numeric availability commitment is offered on this page. External monitoring, historical measurement, exclusions and a service-credit formula must be implemented and incorporated into a signed enterprise order first. Response targets are not resolution guarantees.
Questions about this document may be sent to hello@studioflow.business. Draft contractual and privacy materials require formal approval before reliance.