Data retention policy

Proposed schedule

• Active workspace content: for the subscription term and while the account remains active.
• Closed workspace content: an agreed export window, then deletion or de-identification, subject to legal holds and required records.
• Trial/demo content: up to 90 days after expiry unless converted, deleted earlier or retained for abuse prevention.
• Financial, tax, payroll and employment records: for the applicable statutory period, with legal review required by country.
• Security/audit logs: a target of 12 months unless an investigation, legal hold or enterprise agreement requires longer.
• Backups: according to the verified managed-provider schedule; deletion may be delayed until backup expiry.

Deletion rules

Requests require identity and authority verification. A legal, regulatory, fraud or security hold pauses ordinary deletion. Removal from active systems does not mean immediate removal from immutable backups. Customers should export required records before closure.